Capitec Disc renewal process is a bull****.

I renewed my license disk during the Capitec App, received an SMS about delivery on the 9th of December and that it will delivered on the same day. I have not received any communication through Capitec or the delivery company about my parcel as it was still not delivered. I have not received any tracking number or anything and no other communication from your end or their end. I gave Capitec a call assisting me to the courier company, phoned the courier company but no assistance. They need a tracking number and not one Capitec or RTMC are able to assist me with no tracking number. It is extremely pathetic. This is so frustrating, pay a lot for the renewal of your license disk and then it just becomes a mess with no assistance at all! This is bull****!