Capitec disaster service

It seems like every week I have an issue with Capitec. I had called the call centre on Wednesday the 19th to log a query. I have sent money into an FNB account and the money did not reflect in the account . The following day I called the Capitec CallCenter And they told me that they would lodge an Investigation into where the money is. I had spoken to Zenzele the manager on duty that day. I was told I would receive feedback in 48 hours and in 48 hours I did not receive feedback. I call back today which is five days later and I am told that there was no investigation. I speak to a consultant who then tells me that I am a **** because there is no reversal request on the system. Her name is Samkelisiwe. Now at this point I’m angry because how dare she call me a ****. I’m now speak to a manager who then tells me only now will the lodge this investigation. How am I supposed to trust that this will happen now at this point I’m angry because how dare she call me a ****. I’m now speak to a manager who then tells me only now will the lodge this investigation. How am I supposed to trust that this will happen? I really think that Capitec does not care for their clients and this is absolutely unacceptable. Since I am the one was possibly lying here according to the call centre agent I implore you to pull up the recording of the conversation that I had had on Wednesday and today’s recording as well because clearly I am the one who does not know what they talking about. I am beginning to become more and more frustrated with capitec