Capitec, Disaster Bank

I'm disappointed with the decision that Capitec made on my son's account by holding him money without my consent and without any communication with me. As the legal guardian I have the right to know everything that goes on in my account and that of my son. Capitec was unprofessional and I have contacted head office to get clarity and was told that a forensic guy named Nqobile Nhlapo whom I feel was not fair about making a conclusion without involving me as the main account holder. Capitec is the worst bank and I'm obviously not safe with them. Not even mentioning my son's future because now Nqobile went and held money without any reason.