Capitec disappoints

Facing a 40% penalty, I urgently need an IT3(s) statement for the 2021 tax year from Capitec proving that a tax free investment was transferred, not withdrawn and reinvested. The helpful Client care gave me a reference number and referred it to Service Recovery, who cannot be accessed directly, and has failed after several days to produce the required document. This despite numerous calls to Client Care. I feel left in the lurch.