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SB
Suzette B

1 reviews | Active since Jun 2018

04 Jun 2018, 10:36

capitec disappointment

On Saturday the 2nd June I went on my account and saw 4 deductions that I have not authorized. I went to Capitec in Brackenfell and was highly disappointed in the service I received. I have opened my account when Capitec started and then I get told if I am not happy with them I am more than welcome to go to another bank. Money has been ****** out of my account and for each item I need to pay R40.00 for them to reverse the money back into my account. They did not find out who stole the money they gave me a list of deductions with telephone numbers I MUST PHONE THEM AND ASK THEM WHY THEY STOLE THE MONEY OUT OF MY ACCOUNT.

0
Replies (3)
SB
Suzette B's update04 Jun 2018, 10:44
Reviewer Update
I was busy telling a lady about my experience with capitec and somebody else tapped on my shoulder and said : EVERYTHING YOU JUST SAID IS TRUE......Capitec do not care about there clients. This is NOT THE FIRST TIME THIS HAPPENED TO ME. Its now the 3rd time.......!
Capitec Bank
Capitec Bank's reply04 Jun 2018, 11:42
Official

I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

SB
Suzette B's update04 Jun 2018, 12:15
Reviewer Update
I would like to send this message to all. Thank You Noku for your phone call of this morning. I really appreciate and thank you for reversing my money into my account. THANK YOU Capitec Bank who I am recommended to all my friends and now you all can learn through this. Let Capitec know what happened to you in the bank and contact them so that they can correct the matter as Capitec is One of the Best Banks I have really dealt with that was why I was so disappointed on Saturday. Thank You for Hello Peter.com!!! If you weren't there for us where do we complain too....THANK YOU to you both and also thank you for the advice you gave me NOKU!!!!