Capitec, disappointed new client

I bought 560 rand telkom airtime on the 5th of May, that was deducted from my account without the airtime being received to date. After 3 calls and a branch visit all I get are extended times of turn around solutions. I shouldn't have to stand in a cue waiting for service after I made 3 calls , during COVID-19, because Capitec cannot be efficient via customer care help lines. I was told 24 hours my money would be returned , on three separate occasions . The branch decided it would be 7 to 14 days , even longer . I was confident visiting the branch would solve my issue. This airtime was a means for my Son's online homework, and I'm disgusted. As a new client, during this challenging time in SA, I expected better service from Capitec. It's what sets the best apart from the rest. I know I would have received better service from ABSA with whom I banked with for years and never once had empty promises and lack of care. What's worse is Capitec advertises on Facebook to use their app to procure prepaid. I have not received one courtesy call from anyone from my first call logged. Can I have my money back please.