Capitec disappointed me after years of being their client

I have been a capitec client since 2016 but Capitec disapoinyed Me, paused my savings account with the amount of 1000 and said i must bring my ID and proof of address I did Go tho the branch to produce them after to my surprise my account was no unblocked they required me to frodue the proof of my income since i am self employed. I took my business certificate and the police affidavits stating that the money that gets to my account is from sport bets (Hollywood bets) , my business and bolt. It has been almost 30days now without being assisted, i am fuming