Capitec disappointed me

on the 2nd of march 2019 i went to a quick spar near by to withdraw some cash at an atm, the capitec atm inside the spar had no cash, i tried the outside one, that one too had no cash...i ended up using a nedbank atm, insert my card and pin then the atm swallowed my card I pressed cancel hoping to get my card back but nothing...the next thing my phone reported my money being withdrawn at a near by garrage...I rushed to capitec bank they blocked the card by then my R3080 was gone, the lady that was helping me at capitec made a call and told me that they gonna investigate it, they will call me within 8 Working days she even gave me a ref number it was on a Saturday. on Tuesday the 5th i received an sms stating that i will be contacted within 5 working days with a ref, on Monday the 11th I went back to the bank for a follow-up, the lady who assisted me made a call and told I will be called during that week she gave me anather ref , Tuesday the 12th i saw missed calls on my phones I just guessed it might be capitec I went to the bank on Wednesday the 13th only to find out that my case was closed they didn't even send me an sms to notify me that they are closing the claim they just tried calling once... well the lady who assisted me made a call and let me speak to a guy who told me that capitec can't help me I should go to the police station and open a ******** case, the crimals put devices by the atms he said, but now why didn't they tell me the same day that I should open a case, they made me believe that they will do something to help me...someone please help advice on what I should do THANKS in advance