MS
Melissa S
1 reviews | Active since Jan 2019
18 Aug 2020, 23:51
Capitec disapointing
So before lockdown I called capitec to let them know. I am not working since the lockdown in March. I emailed them. Now I am getting emails saying I have been handed over to collections. Why do we pay for credit insurance if they dnt cover this. I have never missed a payment on my loan and still am waiting for capitec to get to me from the last time I wrote a review.
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Replies (3)
Capitec Bank's replyOfficial
19 Aug 2020, 09:58I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply19 Aug 2020, 09:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
MS
Melissa S's updateReviewer Update
19 Aug 2020, 15:09So I called capitec credit insurance and the lady deidre was lovely. She told me to call collections department. How ever the lady I spoke to leboghang was so rude called me a **** and hung up on me. Is this how they treat their clients. I have been calling since April to explain no work no income. Now she tells me I can't do nothing for a balance of 7000 I will keeping growing Interest tell I can pay. Capitec you need to train your staff not be rude.
MS
Melissa S's update19 Aug 2020, 15:09
Reviewer Update
So I called capitec credit insurance and the lady deidre was lovely. She told me to call collections department. How ever the lady I spoke to leboghang was so rude called me a **** and hung up on me. Is this how they treat their clients. I have been calling since April to explain no work no income. Now she tells me I can't do nothing for a balance of 7000 I will keeping growing Interest tell I can pay. Capitec you need to train your staff not be rude.
Capitec Bank's replyOfficial
27 Aug 2020, 17:54Good day Ms Kristwell As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Best regards,
Capitec Bank's reply27 Aug 2020, 17:54
Official
Good day Ms Kristwell As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Best regards,