Capitec Dis-service

I opened an account at the new Oribi Plaza branch in Port Shepstone. I am elderly and disabled, requiring a strong support to enable me to walk even short distances. When I tried to access the branch, with my supermarket trolley as support, I was refused entry by a Gestapo like receptionist. She said trolleys are not allowed in, in spite of my protestations that I was incapable of walking without it. She then, sneeringly, asked me how I got from my car to the trolley bays, and I explained that the car guards always bring a trolley to.my car, and assist me out of the car. She then, equally sarcastically, asked me how I got from my home into the car. I started to explain my home situation with walking aids etc, then stopped as I realised that this Gestapo female was edging me backwards out of the doorway into the arcade. I left, mission unaccomplished, and tried to phone their HO. Wasted 25 minutes airtime was given incorrect email address, was cut off 4 or 5 times. Finally elicited the dumbest response, asking what I thought they should do about my problem? They recommended that I visit my nearest branch for assistance. Useless bank, will close my account and go elsewhere where they understand courtesy and respect