Capitec digital systems is useless and loans
Well previously complaint about admin on loan account, that has been listed at credit bureaus that was actually capitec fault even though it has not been rectified. Now my loan is paid off but I owe only 1 cent, your app does not allow me to pay it and then receiving messages daily like this: Capitec Bank: MR HEWETSON failure to settle your loan balance of R0.01 may impact your ability to get further credit with us. Call ***
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Replies (3)
Capitec Bank's replyOfficial
21 Oct 2020, 11:55I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply21 Oct 2020, 11:55
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Oct 2020, 15:40Good day
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
Capitec Bank's reply21 Oct 2020, 15:40
Official
Good day
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
's updateReviewer Update
21 Oct 2020, 15:50Yes thank you, I dont like to complain but in branch could not help me.
Regards
Jean
Regards
Jean
's update21 Oct 2020, 15:50
Reviewer Update
Yes thank you, I dont like to complain but in branch could not help me.
Regards
Jean
Regards
Jean