Capitec diepsloot branch-worst customer service

<div> </div> <div>To whom it may concern</div> <div> </div> <div>I was at diepsloot mall capitec atm this morning, the machine seemed to be working untill i inserted the card. The machine just went blank and my card swallowed. I went in the branch and requested assistance from a guy named lassy(according to his name tag). The furst thing he told me was that hes well aware the machine wasnt working properly, i then asked why didnt they put some sort of sign to say the machine wasnt working, he just ignored my question and came outside with a cordless phone assumably to call for assistance. There was no verbal communication or anything 45 minutes later he gives hand signals that hes coming back. He then stops a lady presumably someone he knows and starts a huge conversation while im still waiting for him to get my card back. Annoyed as i was, i then ask him if is he going to help me anytime soon, only then does he tell me that he was making a call to get my card released. Hour later im still waiting, still no sign to say the machine has glitches. Finally he opens and gets my card out. Now my question is:</div> <div>1. is it the customers job to put a sign on there to say the machine isnt working? </div> <div>2. What does one do when you ask for help in such cases and get given attitude, to the extent of being ignored? </div> <div>3. Is this the kind of training you give your staff, to start fat conversations with people who are pasding by while they are supposed to assist you? </div> <p> </p> <div>Im very annoyed as bad service is a norm in diepsloot simply because people dont address it</div>