Capitec didn't do there job

There was a ********** transactions but the bank didn't even call me and said are you aware of this amount going of from your account after calling them early in the next morning dont let the money go to the merchant the close my case didn't want to investigate it again withholding information from me that I can get the merchant bank to stop those ******** they dont care about there client they where just heartless struggle since now to get they money from the ********.They just care about there shareholders and there own pockets.they could have try to freeze the account from the merchant and try to get the money back in that way but they where just relaxing and enjoying to do nothing at there card and forensic department