CAPITEC DE*****S ITS PAYING CLIENTS IN FAVOUR OF *******

I have had enough of large institutions, which hide behind ********, untrained staff, who are employed not to think; handle my money or affairs. Call centers are now being replaced with online platforms, which are just as bad or worse and getting any service (that we pay for through our ***) is impossible. I have proof of cancellation of an order placed with a large retailer in this country and Capitec refuses to release the hold against my funds until I - the CLIENT - bother the same company that already confirmed cancellation - to issue an authorization letter with a list of requirements as long as my arm. For goodness sake Capitec get real and stop wasting my valuable time. Capitec does not hold its clients in anyway covered when handling its clients' money, nor does it look after the very people who pay its salaries by protecting them from *****. In fact all they do is aid and abet ***** against its clients, as I have experienced more than once. DO NOT apologize to me when you have no understanding of the meaning of what you are offering. DO NOT try to placate me with "this is our policy" when it is clearly wrong. DO NOT insult me by assuming that I am as lacking in intelligence as yours that is completely artificial.