Capitec depositi dispute

On the 17/09/ 2022 I tried to deposit R10 800.00 and the ATM jammed with the money inside, I called and reported it to their call center, I was told that the matter will be resolved in 14 days , on the 30/09/2022 account where I was depositing money to was the paid R4700,00 and on Monday 3/10/2022 I went to the branch for clarity and I was told to come today , today I was told that the swap results reflect only R4700.00. I was told to write an email to client care center which I did yet no response as yet....judging from what I have experienced I can I assure someone that when depositing money at ATM , you do it on your own risk. I have been in and out of branches to get help but I keep hitting the same rock. I can bet that capitec controls over who handle deposited money are poor. I am a loyal client of the Bank for more than seven year and I never thought that I will ever experience this ordeal. I now have to go make loan to pay R6100.00 for society