CAPITEC DEPOSIT JAM!!!!!!!

on the 2nd of July 2019 I went to Capitec Bank at Esselen Street in Sunnyside to deposit R1600.00 in my bank account. I got there inserted my card aswell as the R1600.The ATM Machine returned my card and cancelled the transaction. We called the consultant for assistance. she came there, read the error message and made a call. After a few minutes she came back and asked me to come in. She gave me a ticket number. The teller who assisted me asked me the time I told her I wasn't sure about the exact time but gave an estimate. She asked how much I told her . She gave me the investigation number as they couldn't pick up anything on the system, she advised that she has to escalate it . They couldn't give me the turn around time I told her i needed the money URGENTLY as my rent is due on the 5th and she advised there is nothing she could do as the only funds they can pick up from the times I gave them was R1420 and R1860.When I called the Capitec Customer care they told me there still is no feedback I must wait for 5 days or more as there is a backlog. Noone guaranteed that I will get my funds back.