Capitec deposit disaster

I made a deposit at a Capitec coin deposit machine on the 20th of October 2025 and the deposit was unsuccessful, the lady from the branch escalated the issued and attached the receipt and since the I've been contacting their customer service only to be told that the investigation team says the payment was successful, meaning I was lying and I was give a new case number every time I enquired until today when they found the receipt and it proved that I was right, no one contacted me from October and even today Zainoe promised to give feedback but she didn't. The level of unprofessionalism is shocking for a bank.