CAPITEC ***** DEPARTMENT THE WORST THEY DO NOT KNOW WHAT THEY DO - HOW SAFE ARE YOU

My account hacked and Capitec does not know how, I have been provided with all my details as listed with Capitec, the ***** department, Understands my question, Hears me, and when I ask the question as to how it is possible that all my details. Name, address, ID, bank account number is being provided to me by the caller I get the very nice and comforting answer of I do not know. In a call of almost 10 minutes all my questions are answered with" I HEAR YOU, I UNDERSTAND, I CAN NOT ANSWER YOU QUESTION" what the Hell how does Capitec ***** department protect you if they can not answer you. I had to be the one being pro active and had to ask if they need any details from me. I had to ask for a reference number which there was no intent of giving it to me if I did not ask. HOW SAFE ARE YOU WITH CAPITEC OR ARE THEY BEHIND IT ALL.