AF
Annelene F

1 reviews | Active since Aug 2024

15 Aug 2024, 08:37

CAPITEC ***** DEPARTMENT - NO SERVICE

On the 30th of June 2 *****ulent transactions went off my account. I immediately contacted Capitec Bank ***** Department who blocked my card. The one incident was sorted out within the TAT. The second incident is a constant battle with Capitec's ***** Department. I get no feedback from them. Every time I phoned a promise is made that they will contact me and give me an update on the incident. It is almost 2 months later and I am still waiting - no feedback, no conclusion, NOTHING

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Aug 2024, 12:08
Official
Good day Annelene Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.