CAPITEC ***** DEPARTMENT IS USELESS.

USELESS ***** DEPARTMENT😡😡😡INFACT YOU WOULD SWEAR THEY WORK WITH THE ****ERS.

So we bought something online that was suppose to be R32 rands however before we were done with the transaction R5000 was withdrawn from our credit account 😳😳.

The weird thing is that our online credit limit is ONLY R178.00. We immediately called the ***** department for about 5 times 😡😡 they kept on transferring us to the next agent and ended up dropping the call each time 😡😡.

They told us they lodged a query but no query was found. We went to SilverLakes Capitec branch, they could also not help us. In fact the ***** department centre people said it is our fault for loading our info online 😡😡😡😳😳 I mean we HAVE A LIMIT FOR CRYING OUT LOUD🤷🏽♀️🤷🏽♀️. How do you have a limit of R178 and the app allows R5000, more than R4500 over the limit. Like our money is not safe guys the ***** department is soooooo useless, security is weaaaaaaakkkkk 🙅🏾♀️🙅🏾♀️. Then they blame us and say it is not our fault. I almost had a similar encounter in Standard Bank where someone tried to take more than my limit STANDARD BANK CALLED ME IMMEDIATELY AD THEY ASKED ME IF I SEE WHAT WAS HAPPENING AND THEY STOPPED THE CARD AND IT WAS AROUND 11 IN THE EVENING. But CAPITEC M*** I HAD TO CALL THEM AND STILL DID NOT RECEIVE HELP 👎🏾👎🏾👎🏾

We just need to pay it off and move our salaries elsewhere. I mean if on that day they could have delt with it they could have recovered it. We were told they will call us even today nothing since December 26th