CAPITEC ***** DEPARTMENT IS *****ULANT!

Hi, I really don’t know how to articulate my feelings regarding this issue. I AM ****ED!

On the 29th November 2023 while at Truworths Tygervally Center in CAPE TOWN paying my Account it was declined (Checking on my phone) I saw that there were purchases I did not make.

1: R500 Uber (Online Purchase Johannesburg) The R500 has been Paid just under 2 weeks ago. 2: R24,71 (Google Purchase) 3: R3.00 (International Processing Fee) 4: R154,99 (Google Purchase) 5: R3,00 (International Processing Fee) 6: R154,99 (Google Purchase) 7: R3,00 (International Processing Fee) 8: R154,99 (Google Purchase) 9: R3,00 (International Processing Fee) 10: R329,99 (Google Purchase) 11: R3,00 (International Processing Fee) 12: R154,99 (Google Purchase) 13: R3,00 (International Processing Fee) 14: R43,99 (Google Purchase) 15: R3,00 (International Processing Fee) 16: R244,99 (Google Purchase) 17: R3,00 (International Processing Fee) 18: R99,99 (Google Purchase) 19: R3,00 (International Processing Fee) 20: R199,99 (Google Purchase) 21: R3,00 (International Processing Fee) 22: R199,99 (Google Purchase) 23: R3,00 (International Processing Fee) 24: R7,99 (Google Purchase) 25: R3,00 (International Processing Fee) 26: R7,99 (Google Purchase) 27: R3,00 (International Processing Fee)

All of the above was done on the 29th November 2023. I phoned the call care center on *** spoke to NONHLANHLA *** she advised me the card was stop and I would hear from CAPITEC within 30days it never happen… Just to check up I called on the 7th December a Agent THANDELE told me NONHLANHLA did not log my details for the previous call I gave all the details to him ***. During the time until present I’ve been to the Bellville Voortrekker Branch 4 Times Changed my card spoke to Heide, Sinazo and Nwabisa that spoke to an Agent (TEBOGO) that told her all the other REF’s mentioned before were closed and not once was I contacted about any of this gave me another *** and that’s only for the R500 UBER ride the First on the list and she can only log that!????? FROM 29th November 2023 UNTIL TODAY 8th FEBRUARY ALMOST 3MONTHS LATER I STILL HAVEN’T SEEN ANY OF MONEY AND ONLY BEEN CONTACTED VIA WHATSAPP IN THIS WEEK FOR THE UBER RIDE. I am APPALLED NOT TO MENTION ANGRY, I WANT MY MONEY.

Every time I make an effort to conclude the case the Capitec staff keeps on closing the ***** case that I have submitted. My trust in this bank has gone out of the window. This is unacceptable behaviour and if my money is not returned to my bank account my next escalation will be the ombud of the banking industry or institutions.

Please ensure feedback and conclusion is given within 48 hours. Your response Today telling me that I have to wait for another 45 days for this to be resolved is unacceptable, I've logged this with 6 different consultants and every time I am told this will take 45 days.

This is not good business practice especially that it is related to ***** and that my account was accessed without my permission.

I await urgent feedback, regards WF.