Capitec ***** department inefficiency

I failed one of their verification questions after I did a big transaction 4 days back, as a result they blocked my account. Their ***** department advised me to rush to the nearest branch for identification, I did that , I was successfully identified at the branch. Four days down the line my account is still blocked, even though I was identified by the bank , I confirmed that I'm the one who was doing the transaction. Not only did they put my life on hold unnecessarily, their also blocked the receiver's account as well. No suspicious of ***** , nothing here. I proved where the money is coming from immediately. They don't care about thier clients these people. How do u block someone's account for 4 days without any valid reason?