Capitec ***** Department feels nothing for customers who is ****med

Complaint regarding Capitec Bank ***** Department's handling of unauthorized transactions

I am writing to express my extreme disappointment and frustration with the service I received from the Capitec Bank ***** Department. Despite the bank's adverti*****ts emphasizing their commitment to protecting customers from *****, my recent experience has been appalling.

On 25 January 2025 my debit card was taken by an ATM, and shortly thereafter, unauthorized transactions started appearing on my account. My family immediately contacted the bank as I was in ICU and we managed to stop the card. However, when we contacted the ***** Department on 14 February 2025 we were shocked to be told that they couldn't do anything to assist us.

As a customer, I expect Capitec Bank to take responsibility for keeping my money safe. It is unacceptable that despite the bank's claims of being proactive in preventing *****, they seem to be unwilling to take action when it actually