Capitec ***** department failing us

A ***** case was opened after my account was compromised, resulting in a loss of R1,080,000. Following an investigation, Capitec managed to recover and return R980,000. However, they are refusing to send back the remaining R100,000. Their excuse was the money was sent to an external account therefore they not sending the money back. This is wild because after the case was reported the account was said to be frozen which means the funds would’ve been reversed. We recently found that the case has been closed without any communication from them. We called the ***** department and that’s when we were told the case is closed and the money would not be returned.

Their service is disappointing, dealing with them is so draining