Capitec ***** department

I reported a ***** case which occurred as I had lost my Capitec bank card. The was multiple purchases made on UBER EATS which I did not made nor approve. Upon the case being logged with *** with the Capitec ***** line, I was assigned an investigator who requested me to send her screenshot of my UBER EATS app and purchase history, this being I emphasized that the card was lost and to that effect I blocked the card upon realizing the transactions. The agent closed the case with a reason stating that I sent her the wrong screenshots. Which for me does not justify closing the case nor failing to notify me that she intends to do so. I feel that the security of my money is not safe as any one card use the card without an online purchase requiring approval and as when I feel further victimised by the bank itself not conducting nor concluding the investigation itself in a professional manner. I just hope to get assistance!!