Capitec ***** department does not respond to calls!

Capitec ***** department does not respond!

On 3rd May 2026 I transferred a large amount from my daughter's account to my account. My daughter is a minor; I have Power Of Attorney over her account, and I access it regularly. The following day I received an email informing me that the transfer was put on hold, and I must call the ***** department to confirm validity of the transfer. I ascertain with Capitec customer center that the number is the correct one. Then I tried numerous times to contact that number, during the day and evening (They are supposed to be available 24x7 hours, I am told). But all I get is music. I contacted the ***** call on the app, they transferred me ... and the same happened. I contacted via the app again, and demanded that they sort out the problem by handling it directly with the ***** department, and not transfer me to an ongoing elevator music! I am still on the line, waiting. How is this for a ***** department availability???