Capitec ***** department

Capitec ***** department has let me down multiple times since I have logged a case and constantly phoning in I am met with people who do not handle my query and when request the order of rank of requesting a manager from ***** as I went through multiple levels of ***** agents - 2 TLS but no manager and when I phoned today I spoke to a agent by the name of Samkelisiwe Kgosemang a normal agent all I got is someone who lacks the ability to de-escalate a irate client, she talks over the client and still makes snobby remarks and grins in the back as its bad enough I have to make a plan to call ***** even though I am a victim of ***** but they dont care I hope this gets the attention of CAPITEC ***** MANAGER. The agents in ***** has costed me to lose my cool and swear and all I wanted as requested to speak to a manager but cant get anything you pay for services by utilising their app and trusting them with your hard earn money but you are not treated as a customer you are treated as a joke of what is happening to a person is their personal comedy show.