Capitec ***** Department assists *****sters!!!

I was sent from pillar to post regarding an issue of ***** where 2 amounts where deducted from my account by a company that had I already paid earlier in March 2024. I was told that both amounts would be reversed into my account after 3 working days as they amount to over R10K. Only one amount came back. I called the 2nd time to enquire about the 2nd amount and was asked to go to the company that performed ***** for an "Authorization Letter". Imagine! Being told by the banks ***** Department to go to the *****sters to give you a letter of permission to receive money that has been ****** by them. I was told that if no authorization letter is received, then the money will be automatically released back into my account in 14days. Its been well over 14days and guess what, no money, debit orders are bouncing and Capitec Bank benefits from all the fees they receive from bounced debit order. The perfect heist!