*********** Capitec ***** department

I've reported ***** incident with Capitec on the 31 December 2023 just hours after ****mers made off with my money, I followed the right procedures and submitted documents they required, I was told to wait 14 to 21 days for the matter to be resolved it's been 25 days and they're giving me the run around attributing they're incompetence to the high volumes they received, daily when I enquire am sent to pillar to post with no avail not to mention some of they're impatient consultants. Capitec is a bank of the mass but there you're just a number not a valued client or priority or I shouldn't paint the whole company with the same brush but their ***** department is below standards.