Capitec ***** Department

My husband sold his vehicle on Thursday 17/10/2024 to someone who is also banks with Capitec. This guy made the payment to my husbands account and an hour later my husband received an email stating that the funds he received was related to suspected *****. The money reflected in my husband account and was taken out. It is Monday today. My husband and the guy that bought his car has been send from pillar to post, making numerous calls and still all that Capitec staff are saying is that there is no number to contact the ***** department, only emails can be sent. They were told to get affidavits, copy of there ID and pop to be attached. All this was done and still no solution to the problem. The money is out of the buyers account and out of my husbands account, basically hanging in the air. They can quickly mark something as ***** when it was not even ***** but it is a major issue to resolve the situation because no one is even trained at Capitec on how to help with the issue. All they keep saying is there is nothing they can do but that my husband and and this guy needs to wait till the emails are read. It is ridiculous. Financially and emotionally this is draining and costing my husband lots of money. Its affecting his business as well and leaving the buyer in a tight spot as he needs transport urgently. Up until today no one has helped and no one can advise how this can be resolved but we will definitely be reporting this to the Ombudsman as well