Capitec ***** department

Good day This is the 3 letter I complained to Capitec bank, From the 1st of September 2023, I was highjack and gun point in Winterfield Pratoria, that was 17african Males they ****** me from all my jewelry my wallet my bank card and my cell phone, they force me into a field and gun point me to give them the pin. Then they transfer money from my loan account to my account and then they started to do transactions on my phone. My concern is that with Capitec bank you can't transfer money WITHOUT ANY SELFIE, but they did it they do several lot of transaction that night, they even withdraw money over my R5000 limit what I have at the teller in Shonsengovu in Pretoria. My wive get suspicious that night and 1H17 the early morning of 2nd September she stop my account and my cell phone get black listed. I open a case at SAPS in Winterfield case number 09/09/2023. I open a case at Capitec bank ***, They tel me I must give them 15 to 21 days for investigation.... It is now more than 40 working days nobody did get back to me after several lot of calls to Capitec bank, every time when I could speak to Sinovia tel *** she said she will give it to Robin that work with my case he will come back to me. I can send you a bank statement that you can look at all the transactions that happened that night I can't think that Capitec bank did NOT get suspicious to see that this account is so active with ALL the transactions on 1 night, they transfer R20 000, R25 000 and several other transaction like vouchers air time of R1000 (lot) of times and R21 000 the morning after midnight 2nd September, further more than R5900 was with draw in 1 night and my limit is R5000. The thing is that I think they have somebody inside the bank to help them release my money. I keep Capitec bank responsible for rough negligence of my money (loan money) of Capitec bank without a selfie. My consern is what IS THE SAVTEY of my money at all times with Capitec bank. I asked several times that Capitec put my loan account on hold till the investigation is finelise BUT Nobody come back to me. I am very disappointed how must I go on if NOBODY can help me. Would you please look into my case and help me with this please. Kind regards Herm**** Oosthuizen