Capitec : Deliberately misleading clients with Connect offering and missing funds that are not accounted for.

The Review that follows was submitted and received a "confidential" response from Capitec. How convenient. In a nutshell their consultant admitted in a recorded telephone call that the bank's Connect service has no connectivity greater than LTE as per my complaint. I have since tested said connectivity extensively and nowhere! does Capitec have anything above the outdated and barely functional LTE connectivity. In their confidential response they , rather astonishingly continued to deny their misleading campaign and went further with the lie by claiming to have 5G connectivity. As for the missing money they gave it back to me but have still not explained where the funds went and why a minimum balance was not in the account earning interest. With over 6 million clients this amounts to 155 Million ZAR that is earning interest in an unknown place and the expropriated funds appear nowhere on any client statements... It's a little disappointing to see the bank use this "confidentiality"excuse and unilaterally shut off the revelations about their Connectivity lies and missing funds. Has HelloPeter lost it's effectivity by allowing this... Here is the original submission... Capitec Connect Advertises cellular services that it does not provide. Capitec also deducts undisclosed fees and hides these amounts which do not appear on statements. Their Connect advertising promises a lot but they neglect to mention that their connectivity is limited to the outdated LTE. Their R5 SIM cost is accompanied by a R25 fee that is not mentioned upfront but more curiously it is not disclosed by the bank-staff or on its statements. What could amount to around 155MR is earning money for Capitec but what was this sneaky deduction and where is the money? In the mean time I will try get my Apps to work on false promises.