Capitec delays paying out a death claim

On the 06 September 2024, I submitted a funeral death claim with Capitec Bank for my now deceased spouse Nonhlanhla Vilakazi I was given a 24-Hour waiting period, i have visited several capitec branches Tembisa plaza and birch acres mall and i was not given a valid reason why the claim took so long on the26 of September i received an SMS that reads as follow we've recieve your funeral claim but it is taking us longer than usual to process because of technical problem, we realize that this this is not the best time for this to happen rest assured, our team is on it we will notify you of any updates as soon as possible thank you for patience FSP 46669 insurer Centriq life up to date the 9th of October i,m still waiting and wondering how long must i wait. Bongani Mabuza