CN
Colette N
1 reviews | Active since Feb 2020
26 Feb 2021, 13:21
Capitec - delay in credit card closer and receipt of paid up letter
I have been very happy with Capitec's service in the past. However I have a problem with closing my credit card account. I closed this account in December and was advised it can take about 60 days to close. I sent a urgent request this week Wednesday for a paid up letter but have not received a response yet. Can someone kindly assist with confirmation that the credit card account has now been closed and send me the paid up letter?
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Replies (2)
Capitec Bank's replyOfficial
26 Feb 2021, 13:23Good day Colette
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Feb 2021, 13:23
Official
Good day Colette
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
CN
Colette N's updateReviewer Update
02 Mar 2021, 16:44Thank you for coming back to me. I was able to sort this out after phoning the credit card information line again and was able to get a letter from the branch. A big thank you to the lady who confirmed that my account was closed and that i can get a letter immediately at a branch. I was not aware this was possible. Thanks to everyone for your professional assistance.
CN
Colette N's update02 Mar 2021, 16:44
Reviewer Update
Thank you for coming back to me. I was able to sort this out after phoning the credit card information line again and was able to get a letter from the branch. A big thank you to the lady who confirmed that my account was closed and that i can get a letter immediately at a branch. I was not aware this was possible. Thanks to everyone for your professional assistance.