DM
Dineo M
1 reviews | Active since Feb 2018
16 Jun 2023, 17:00
Capitec de*****ing me of my money
I purchased a Vodacom card machine online and my funds went out of my account but the funds went into not yet processed and Vodacom never got the money , I went to Capitec to query and was told to ask Vodacom for a letter for the bank to refund these funds back into my account of which Vodacom sent this letter and now Capitec says the letter is not sufficient capitec ***. This is utterly nonsense Capitec is just de*****ing me of my funds. They wanted a letter and a letter was provided and now they have more excuses
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
17 Jun 2023, 11:51Good day Dineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Jun 2023, 11:51
Official
Good day Dineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DM
Dineo M's updateReviewer Update
26 Jun 2023, 13:39Weeks later and my query is still not resolved and I'm left with yet another ref number for my query...
CNP dispute, 16/06/2023, In Progress
*Reference*: ***
*Specialist Team*: CM2
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
CNP dispute, 16/06/2023, In Progress
*Reference*: ***
*Specialist Team*: CM2
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
DM
Dineo M's update26 Jun 2023, 13:39
Reviewer Update
Weeks later and my query is still not resolved and I'm left with yet another ref number for my query...
CNP dispute, 16/06/2023, In Progress
*Reference*: ***
*Specialist Team*: CM2
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
CNP dispute, 16/06/2023, In Progress
*Reference*: ***
*Specialist Team*: CM2
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
DM
Dineo M's updateReviewer Update
27 Jun 2023, 15:40My query has been resolved today and my funds allocated back into my account
Thank you
Thank you
DM
Dineo M's update27 Jun 2023, 15:40
Reviewer Update
My query has been resolved today and my funds allocated back into my account
Thank you
Thank you