CAPITEC DEDUCTS PREMIUM FROM FUNERAL POLICY.

I took a funeral policy at Capitec for the amount of R20 000.00. Unfortunately I lost a loved one so I had to claim. I claimed on the 10/08/2019 The guys at the branch were very helpful and the money was in my account by the evening of the 10/08/2019....but.....it wasn't R20 000.00 as promised. They paid out an amount of19532.45! They deducted a month's premium. Was I behind on my Payment ? NO!!! My account is Debited! Was I late on my payment ? NO!!! My account is debited! I was supposed to receive the Full cover amount. At the loss of a loved one, people are at their weakest, AND THIS IS THE TIME CAPITEC FELT IT SUITABLE TO DEDUCT A MONTH'S PREMIUM FROM THE COVER AMOUNT. Could they not wait 'til the Debit Date? Don't they know that the reason people take these policies is because they need the money and they don't want to be running around? This was not part of the Agreement, so that Evening (10/08/2019) I called Capitec Customer Care (ref number ***4) using my Airtime(during my time of grieving), stayed on the call for 26mins & 46secs because I was kept being put on hold, only to be told that they couldn't explain it. The matter was escalated, and I was promised feedback within 3 working days. I am typing this out on the 4th working day, because my Airtime is finished, I don't have the time to take off work to sort out Capitec's FAILURE TO KEEP THEIR PROMISES. I am still grieving, and now I'm running around, using my fuel, wasting my airtime, sorting out a problem that should not even be there. THE REASON I TOOK THIS POLICY IS SO THAT I WOULDN'T BE IN THIS SITUATION, YET HERE I AM. How many others are getting less than their cover amount. Whats the use of having these policies if you're left running around. Who at Capitec saw it fit to deduct a premium from a funeral policy??????? Are they that heartless??????? When will they contact me??????? do they even care that I'm grieving??????? DISAPPOINTING, HEARTLESS SERVICE!!!!!!!

PLEASE BE ADVISED: If you want to grieve in peace, DONT TAKE A FUNERAL POLICY CAPITEC