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Werner P

1 reviews | Active since Sept 2023

21 Sept 2023, 14:46

Capitec deducts money ********ly from their customers.

Capitec bank deducted and withheld funds from me without permission or without informing me of the reason. I reported a suspicious payment into my account at the Woodlands Branch and then the bank put some of my funds on hold and later another amount disappeared From my account. I tried to call their help line which is absolutely useless, I went to the branch 3 times to try and resolve the matter where I spent 2 hours and 20 minutes the last time. I sent 2 emails to the ***** unit and customer care stating my case and alerting the bank to a possible **** but to no avail. Then they went and deducted another amount from my account without my consent and refuses to pay it back. I will never again bank with them again

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Sept 2023, 15:50
Official
Good day Werner 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank