Capitec Deducted My UIF Money

I am writing to lodge a formal complaint against Capitec Bank regarding an unauthorized deduction from my account.

Recently, I received UIF (Unemployment Insurance Fund) money intended to support me during a difficult time. However, Capitec deducted two deductions from my account without my consent or prior notice. I believe this action is unjust and goes against the purpose of UIF assistance, which is meant to provide financial relief to individuals who are unemployed. I did email Capitec informing them I have lost my job.

Two deductions of amounting were made on Friday 3 October 2025, the first amount R4 913,62 than another amount of R4 913,62. I only released this late and couldn’t call Capitec as they have closed. I called Capitec call center on the 04 October 2025 and the lady who assisted me said they will escalate the matter to credit insurance claims and also gave me this email to send them *** an email. I did email them and the Case No: ***7.

I have attempted to resolve this matter directly with Capitec, but have not received a satisfactory response. I am therefore requesting your assistance in highlighting this issue and helping me seek a resolution.

Please let me know if you require any further details or documentation.

Motlalepula Desiree Kabari Contact Number: ***