Capitec decksred Death Sentence in Client

I am appalled at the service of Capitec Bank. I am a practicing Attorney. My father who suffers from Interstitial lung disease is a client of the Bank. On the 13 May 2020 I contacted the bank, and explained that he is unable to attend the bank can they assist by allowing him to load the app on the phone or allowing me to have access to the account. I was told to let them have a GPA with supporting docs and take to the branch. I tool same to the branch in Adderley Street Cape Town. They could not assist. They insisted I bring him down to the bank. S man with a lung disease. I then called capitec spoke to a Connie Matsoso who assured me she will assist. We have to access his account to purchase additional meds. Its almost 7 days later and everyday i have been calling them and was assured yesterday that Connie Matsoso will return my call. This service is unacceptable especially in the light that the client is ill and requires funds for meds. I am disgusted at the empathy and compassion of this bank but more do its dtafg.