capitec debiting on the wrong date

My name is Grace Bendile and i took a loan at capitec in November last year. capitec only debited my account twice since this loan was taken and i dont understand why cause i have informed them and sent all the documents requested by the to debit on the right date but they have failed to assist me. <br> <br> I have been going to the branch to make payments and it is such an inconvience for me. i have been requested to fax documents to their head office and i have been taking out statements out for them and im the one bearing the cost and because i cannot go there in times sometimes they add interest.<br> <br> this has been a nightmare for me to a point im seeking legal advise cause i never said i dont want or cannot afford to pay them. each month since january a different consultant have been assisting me until may. Lehlogonolo has been assisiting me hence they debited in june but july it was back to square one. it is like someone is sleeping some where at head office.<br> <br> regards<br> grace <br>