TM
Tshego Moyo-Masike
1 reviews | Active since Jan 2012
14 May 2019, 14:35
Capitec Debiting on incorrect dates.
These people debited on the 24th of the month and i only get paid on the 25th. They have been doing it correctly all these months and now they have the nerve to tell me that they did not find money and I am in arrears that i should pay double.
When i took the card you said you will try a couple of times is you do not get anything ON THE 25TH.
Now my credit record will be affected due to this.
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Replies (2)
Capitec Bank's replyOfficial
15 May 2019, 10:01I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply15 May 2019, 10:01
Official
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
23 May 2019, 10:49Good day Ms Moyo
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
Best regards,
Capitec Bank's reply23 May 2019, 10:49
Official
Good day Ms Moyo
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
Best regards,