CAPITEC DEBIT order ****

NY bond was cancelled in March by Nedbank, however my Capitec account was debitted because of a Naedo tracking still on my account. I have been contacting Capitec to please cancel the debit order and reverse my funds bit they insist only Nedbank can do this. Nedbank is now assuring me that there is no active Neado tracking on my Capitec Account and that the debit order has been reverse. But for some strange reason The funds is still not reflecting in my Capitec account and there is still a naedo tracking on my account meaning this may be debitted again next month because someone isn't doing their job to cancel and remove the naedo tracking and neither refunding me money that belongs to me