KM
Kobus M
1 reviews | Active since Aug 2021
07 Aug 2021, 18:39
Capitec debit order *****.
Please people do not use the function to use your app message system and not a SMS. It happened to me that they back dated a CellC debit order and now I have no proof that my account was not debited at te said date and I am unable to block or dispute the debit order. This is no accident as I checked my account daily for this specific debit order.The message in the abb says that the debit order went off at the 1st of August and it did not. For years I have been promoting Capitec as THE go to bank and now they back stab me. NOT very happy. Will take further action.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
08 Aug 2021, 07:35Good day Kobus
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Aug 2021, 07:35
Official
Good day Kobus
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KM
Kobus M's updateReviewer Update
12 Aug 2021, 14:10I was contacted by Capitec for them to get more details. They said that they would investigate the issue and contact me again. Still waiting for a response.
KM
Kobus M's update12 Aug 2021, 14:10
Reviewer Update
I was contacted by Capitec for them to get more details. They said that they would investigate the issue and contact me again. Still waiting for a response.