Capitec debit order *****?

I have a credit card with Capitec and this is proving to the worst decision i have ever made.

I am sitting with a *****ed credit record because of Capitec's internal mess ups.

i recently made a credit card with Capitec and as per the agreement, the repayment are supposed to be deducted from my bank through debit order. The debit order went out on the 31 May 2018 but the amount is still not reflecting on my credit card and my card has been blocked as its in arrears and what makes me really made is I am trying to have a squicky credit record and now my name has been reported to the credit bureau and my credit rating is regressing because of this stuff up.

The most frustrating part is that i am being sent from Pillar to post when I call the call centre, none of the call centre agents know how to resolve this problem. I have also been to the bank and none of my efforts seems to be yielding any fruits!

My question now - the debit order went through, but why is my account in the red? If it's not capitec making the deduction, there is clearly a case of ***** and Capitec should investigate it.