MF
Marcia F
1 reviews | Active since Mar 2014
07 Dec 2022, 10:31
Capitec Debit order fails
Capitec debited my Absa account on 24 November to pay my Mercantile credit card.
This payment is STILL not reflecting on my card - even though I have phoned them and emailed them proof.
I am fed-up - I have had this credit card for many years and it has never been declined. Now it has - due to Capitec's systems not working
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
07 Dec 2022, 19:17 Good day Marcia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Dec 2022, 19:17
Official
Good day Marcia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MF
Marcia F's updateReviewer Update
08 Dec 2022, 15:09Absolute no response from Capitec.
I phoned them on the 2nd
Sent email on 2nd.
Phoned yesterday
Sent email today.
Do I need to see a lawyer to get my own money out of them?
I phoned them on the 2nd
Sent email on 2nd.
Phoned yesterday
Sent email today.
Do I need to see a lawyer to get my own money out of them?
MF
Marcia F's update08 Dec 2022, 15:09
Reviewer Update
Absolute no response from Capitec.
I phoned them on the 2nd
Sent email on 2nd.
Phoned yesterday
Sent email today.
Do I need to see a lawyer to get my own money out of them?
I phoned them on the 2nd
Sent email on 2nd.
Phoned yesterday
Sent email today.
Do I need to see a lawyer to get my own money out of them?
MF
Marcia F's updateReviewer Update
20 Dec 2022, 09:37Not only is my payment STILL not reflected and the *********** person that phoned me to resolve it, could not even find my details on the Capitec system, they have now charged me a R250 late payment fee !!!
CAPITEC SYSTEM FAILS!
CAPITEC SYSTEM FAILS!
MF
Marcia F's update20 Dec 2022, 09:37
Reviewer Update
Not only is my payment STILL not reflected and the *********** person that phoned me to resolve it, could not even find my details on the Capitec system, they have now charged me a R250 late payment fee !!!
CAPITEC SYSTEM FAILS!
CAPITEC SYSTEM FAILS!