Capitec Debichecks system not operation and allows unauthorised Debit Orders

The new "Debichecks system" on the online banking system is not operational as another unauthorised debit order went off on my mother's Capitec account without us authorising it to be deducted. The following are the details: PHUTUMANA P2-2 ********** 15NAEDO DR ********** R99.00 I'm really frustrated by these debit orders that i keep complaining with your complaints department monthly. PASA has instructed banks to implement a system to block these R99.00 debit orders as they are from dubious call centres and reimburse customers accordingly. I'm now convinced that the banks are in cohorts with these companies as they gain banking fees from debit orders going off on clients accounts and reversal fees. I would appreciate it if this debit order is reversed and the charges for reversal (R40.75 + 3.70) is waived. Otherwise i will continually complain on this platform to raise awareness of Capitec actions towards their customers. This will have an effect on Capitec reputation and confidence of clients towards the bank. Furthermore, make sure that this debit order is not one of the companies in the following Capitec Complaints references: - ********** 4 - ********** 8 - ********** 2 Kindly contact me on ********** and my mother on ********** in a teleconference to discuss this complaint. I'm the appointed custodian of managing the affairs of the account. Refer this complaint to Tando Mfengwana as i'm dealing with complaint ********** 2 with him for that unauthorised debit order and awaiting the bank mandate. If no banking mandate is received by today (15/11/2018), i would want the debit order reversed and reversal fee credited back into my mother's account.

I have received bank mandate (voice recording) for ********** 8 complaint and already communicated via email to Kim Simons that the lady on the recording is not my mother and there are a lot of discrepancies on the information given (i.e. voice tone, incorrect spelling of place my home, indicating that my mother is working, getting a salary on the 15th). My mother is a Pensioner (since inception of Capitec account) and there is no Salary deposited into Capitec account. I do a transfer monthly from her FNB cheque account into Capitec to have a balance for the 1st of each month debit orders & 27th debit order for house insurance. This company (IGA) and the lady who were on the phone needs to be investigated as they have details of my mother and reported to PASA. . I would appreciate it if Capitec can report these companies to PASA for business malpractice and ********** acquiring of customer information. Furthermore, kindly check your customer database access security controls as it seems customer information might be leaked to 3rd Parties. On new Capitec Cards, please remove deposit account numbers on front of Capitec Cards as this increases unauthorised debit orders and easy coping of customer details.

I trust that all of this will be addressed to my satisfaction and finally move forward from continuous complaints about Capitec service.