Capitec "Debicheck" debit order

I just called Capitec to reverse a R250 debit order. I was told unfortunately they will not be able to assist and I have to raise the issue with Clientelle. I advised the consultant that I do not have a policy with Clientele and told me she is not able to assist with this and I have to contact Clientelle as there is nothing they can do on their side.

So Capitec allows for unauthorized transactions to go off and refuse to reverse?

I am glad I only use my account to facilitate immediate payments to Capitec clients. I will no longer be using the account now and I will request closure.