Capitec *****

I have been trying for about 2 mobths to open an Late Estate account for my mother. Went to 2 branches, they said they don't do it. Sent an e-mail to their decesed estate department. They requested documents and 2 forms. As I did not know what the forms were I asked them what the forms were. I have not had a response in weeks. There was a 32 day investment, which the clerk at the branch said I should give notice on. I did. When I wanted to transfer the money her accounts were empty and her banking app said that there are no active accounts on her profile. There was a message on her app that said that there is R10 available, which is not there and the money that was in her 32 day account is also gone. This is truly unacceptable behaviour from any financial service provider. I need answers and a Deceased Estate account as soon as possible. I will open a case of theft for the money that was taken.