SM
Sibongile M

1 reviews | Active since Jan 2018

21 Jan 2024, 13:53

Capitec *****

I would like to express my deepest dissatisfaction with how Capitec has been handling my ***** inquiry that I had reported just over a week ago. The lady within the ***** department was able to track down the information I had given to her and advised that I obtain an affidavit from the police station which I did and sent to the email as requested. I have since not had any update as to what is going on.

The lady assured me that they should be able to retrieve some of my funds if not all. I don't understand how Capitec works because at this point you'd swear they really do work with these *****sters as the guy who *****ed me had made it clear that mo action would be taken against him because he's friends with people from the bank.

How then do I know that my information is stored safely?

I want someone to get back to me as in yesterday and tell me when I'm receiving my money!!!

0
Replies (3)
Capitec Bank
Capitec Bank's reply21 Jan 2024, 14:46
Official
Good day Sibongile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
SM
Sibongile M's update21 Jan 2024, 15:42
Reviewer Update
***** incident ***8
Capitec Bank
Capitec Bank's reply21 Jan 2024, 16:59
Official
 Good day Sibongile  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank