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Barend B

1 reviews | Active since Apr 2024

04 Apr 2024, 23:05

Capitec

Hi your investments you do is the worst i ever saw, my son invested all his savings R25 000 ,2 weeks after he invested he phoned to ask about the investment where 1 of your guys told him that the market dropped 270% but he must leave the money cause it happened before. Today when he contacted them they told him that he has R735 left and he must take it, what kind of brokers do you have that does not help the clients and make them loose all their money, i never came across useless brokers like this that cant help the clients in time not to loose everything thing they have. The worst is that it is on capitec's banking app that the investment was done. POOR CUSTOMER SERVICE. Do not have time to help the customers. WORST BROKERS IN SOUTH AFRICA. Dont know where you found them but please send them back cause they have no clue what a broker is supposed to do

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Apr 2024, 09:58
Official
Good day Barend. 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank